Vodacom to refund customers struck by data glitch

by Benice BurgerAugust 22, 2017

Vodacom will reimburse customers affected by Monday night’s billing issue, after scores of customers took to social media sites to complain when a network glitch stole data from users, leaving them without access to the internet.

Vodacom spokesperson Byron Kennedy told Fin24 that the network was working to reimburse customers affected by Monday night’s billing issue.

“We will ensure that all related out-of-bundle charges are refunded and depleted bundles are reinstated. We sincerely apologise for the inconvenience,” Kennedy told Fin24.

Vodacom’s social media team was put to work on Monday when an initial post by the network stating it was aware of the data issue drew over 12 000 comments from irate users.

Even former public protector Thuli Madonsela commented on Twitter, saying Vodacom’s massive data depletion could mean lost employment and study opportunities.

She was responding to a post that went viral on Monday, after a grade 12 pupil had purchased a R10 airtime voucher to buy 50MB of data, all of which had been depleted before he could send through an application for a bursary – the deadline of which had been Monday night.

Source: http://www.fin24.com/Tech/News/vodacom-to-reimburse-customers-struck-by-data-glitch-20170822

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Benice Burger