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Posts Tagged ‘call centre’
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January 16, 2018

Member centric call centres a must for medical schemes

People join medical aid schemes for no reason other than that they want assistance in paying medical bills.  So let’s face it  –  private healthcare is a grudge purchase;  a colossal one.  Especially to those members who pay their monthly contributions, but hardly ever experience the immeasurable benefit of financial cover in the event of big accident, illness or disease.

Generally speaking, members are happy when their claims are settled in line with their expectations and the only time they contact their scheme, is to obtain a tax certificate or to update personal details.

From time to time, however, members find themselves in the dire situation where bills are [...]

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