Lanseria airport launches self-service technology to allow passengers to check in their own luggage

by Jenna Deeley-SmithJuly 25, 2017

Lanseria International Airport says it is the first airport in Africa to introduce self-service technology for passenger and airline convenience.

The airport has invested in SITA’s Scan & Fly drop units and airport iValidate systems to offer its customers greater efficiency and more convenience when flying from the airport in north Johannesburg.

The new technologies will enable passengers to check in online, or via their mobile devices, tag and drop their bags in less than a minute before proceeding directly to their boarding gate, it said.

Traditional check-in counters will convert into intuitive technology equipment that will allow passengers a simpler, faster solution for their air travel experience.

“Creating convenience has always been a priority for us – and it forms part of our drive to realising our vision of becoming the regional airport of choice. We’re excited to be the first airport on the continent to offer our passengers and airlines technologies that will ease the process of air travel,” said Rampa Rammopo, CEO of Lanseria International Airport.

The new technology will not only allow passengers to check in their own luggage, but will also automatically verify all types of boarding passes, including home-printed A4 and mobile boarding passes, enhancing security and speeding up the check-in process for passengers, the airport said.

It will also roll out new baggage reconciliation technology, which it said should help ensure that passenger’s luggage arrives with them at their destination.

Airlines using the airport will need to comply with IATA’s Resolution 753 that requires airlines to track bags at key points during the journey.

“We look forward to piloting the new technology at the airport with our technology partner SITA, which will go live at the end of August 2017 – all in the interest of saving time and offering our passengers peace of mind when checking in to fly from our airport, especially as we gain momentum in the construction of our MSP,” said Rammopo.

Among other recent developments, the airport has completed the construction of its new Air Traffic Control tower and emergency management services unit, to make provision for a more comprehensive view of, and access to, the air field.

The development of the three-level Multi-Storey Parkade is also in progress and scheduled for completion in the latter half of 2018.



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Jenna Deeley-Smith