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Archive for July 30th, 2019
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July 30, 2019

Robben Island Museum booking system hamstrings tour operators

Despite the Robben Island Museum’s work to improve its booking and refund systems, these still aren’t functioning optimally and are hamstringing tour operators.

“It’s just become more difficult to book tickets, and communication with the museum is non-existent,” says Hylton Ross Branch Manager, Jackie Mitchell.

Spokesperson for the museum, Morongoa Ramaboa, says the heritage site is engaging with its official ticket operator about how and if it’s possible to reduce the waiting period for refunds, given the concerns raised.

In May this year the Robben Island Museum announced a fee increase as well as a two-tier pricing structure for tickets for tours, which came [...]

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